Vanvino® | Client Manual

1. Our product lines

For bed linen we work with percale, sateen, double gauze, jersey, flannel, linen, lyocell and cotton/polyester blends; for bath, single and double loop terry, zero-twist, velour and jacquard from 380 to 900 g/m².

2. Minimum order and lead times

Vanvino® Smart Living: production minimums

Vanvino® Contract Studio and CasaDesign: production minimums

Made-to-order bed linen

Linen, hemp, lyocell, silk, jersey and other special fabrics are quoted individually.

Calculate the meters your order needs →

Made-to-order bath (100% cotton)

Blankets and throws

Cushions

Table linen

Duvets and comforters

Production minimums are indicative and may vary with fabric, finish, colour and design; the final minimum is confirmed in each quotation. Minimums from different programmes cannot be combined.

Indicative lead times for a first order: bed linen, 3 to 6 weeks; bath, 6 to 8 weeks. They depend on fabric, colour, process and complexity. The firm lead time is confirmed with the order.

3. From quotation to delivery

1. Request. Tell us the product, sizes, quantities and, if you have them, the price-list reference, fabric or sample.
2. Quotation. We send you the price, applicable minimum, estimated lead time and payment terms.
3. Samples. When the product requires it, we approve a sample, prototype or first unit with you.
4. Confirmation. The order is placed by email with a unique reference number.
5. Production and control. We inspect before packing using international sampling criteria.
6. Delivery. We quote freight once production is finished and the box count is confirmed.

Project Setup (Contract Studio and CasaDesign)

New projects that need our support to prepare production carry a one-off charge of €300 per project or collection. It is not repeated for exact reorders, and may be waived if you hand us a fully defined project ready for production.

• Includes: briefing review, product and size definition, technical coordination with the workshops, management of fabrics, colours and finishes, coordination of samples and prototypes, and adaptation to Vanvino’s standard labelling and packaging solutions.
• Does not include: the cost of samples and prototypes, creative collection development, specific technical development, or label and packaging design, which are quoted separately.

Payment terms

4. What we guarantee

When the quotation or the technical sheet does not state other values, we guarantee the following tolerances. Measured on the finished product, before washing, laid flat and without tension.

4.1 Dimensions

4.2 Fabric, colour and washing

Shrinkage is measured after the first wash following the product’s care instructions. Different dye lots may show slight shade differences within the colour tolerance.

4.3 Inspection and quantities

• Every order is inspected before packing with ISO 2859-1 sampling, general level II: critical defects 0, major AQL 2.5 and minor AQL 4.0.
• For made-to-order production we deliver the quantity ordered with a ±3% tolerance and invoice the quantity actually delivered.

5. Labelling and certifications

• The composition label complies with Regulation (EU) 1007/2011 and is written in the language(s) of the country of sale you indicate.
• Care symbols follow ISO 3758.
• Each product or its packaging carries the order or lot number for traceability (Regulation (EU) 2023/988).
• All products comply with the REACH Regulation on chemicals.

Client brand (private label and white label). You provide the label and packaging designs, and we approve them before production. Whoever sells the product under their own brand is responsible for identifying themselves as manufacturer or importer to the consumer and for the extended producer responsibility obligations in their country.

6. Product care

Correct washing extends the life of textiles and is a condition of the guarantee against hidden defects.

• Wash before first use.
• White cotton or cotton/polyester bed linen: wash at 60 °C; in industrial laundries, up to 75 °C.
• Linen, colours and special finishes: follow the care label.
• Do not use bleach on coloured products or on polyester blends.
• Use professional detergents and do not overload the dryer, to reduce wear from friction.
• Rotate stock: good rotation can extend the life of bed linen by 30–50%.

7. Transport and delivery

Freight is not included in the prices. We quote it once production is finished and we know the number of boxes, and the Incoterm stated in the confirmation applies (EXW, DAP or CIP).

When you receive the goods:

• Count the packages and check their condition in front of the carrier.
• Note any damage or shortage on the delivery note or CMR before signing. Without this note, no claim can be made against the carrier.
• Take photos of damaged boxes before opening them.

8. Claims and replacements

How to claim. Write to hello@vanvino.store with the order number, the reference, the affected units, and photos of the defect and of the lot label. Returns are not accepted without Vanvino’s prior authorisation.

• Defective units are replaced. If the defect rate exceeds the AQL inspection level, the whole lot is checked.
• Vanvino’s liability is limited to the invoiced value of the defective units and excludes indirect damages such as loss of profit or rooms out of service.

9. Confidentiality

Your designs, artwork, labels and commercial data are treated as confidential and are only shared with the workshops making your order, under a confidentiality agreement. For direct shipments to your customers we use neutral or your own branded packaging, as you indicate.